“…if i had one person with me in a crisis situation to think hard about what to do and then to deliver a key message, it would be Leslie. To me, this is leadership in action.”
Thomas A. Kochan
MIT Sloan School of Management
This case study, prepared by MIT scholars Thomas A. Kochan and Robert B. McKersie, and Harvard scholar, Susan C. Eaton, was published by MIT. The study analyzes the evolution of the labor-management partnership at Kaiser Permanente from its inception in 1997 to June 2002 and identifies critical issues and challenges the parties face in moving forward. Highlighted in this case study is an analysis of the interest-based bargaining process used to negotiate the 2000-2005 national labor agreement.
Click here for the full case study.